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Whether you’re ready to import a vehicle or still figuring out what direction to take, the first step is a proper conversation. We take every inquiry seriously and respond with care, not pressure. If you would like to book a consultation, ask a question, or make a specific request, use any of the contact options below. We’ll get back to you within working hours.
FAQ's
How long does the entire process take from consultation to delivery?
The full process typically takes between 6 to 8 weeks depending on the country of origin and how quickly clearance is completed at the port. Vehicles from Japan may take slightly longer than those from the UK due to shipping routes. Once the car arrives in Uganda, we handle all clearance and registration within a few working days. We will always keep you updated on key milestones.
What is the difference between buying a car locally and importing with Africars?
When you buy a car locally, you are paying for convenience, but often with less visibility into the car’s past. Many imported cars sold locally have unclear histories or hidden repairs. With Africars, you see the vehicle’s condition, mileage, and verification status upfront. You also have more control over what you get, not just what is available on the lot and your car is registered in your name as soon as it is delivered.
Can I import a specific car that I’ve already seen online?
Yes, if you have a specific car in mind whether from a listing in the UK or Japan we can help assess its legitimacy, run verification checks, and manage the purchase and importation if it meets all necessary standards. However, we do not proceed with vehicles we cannot verify.
What types of vehicles can I import with Africars?
We import a wide range of vehicles including sedans, SUVs, hatchbacks, hybrid and electric cars, vans, pickup trucks, and luxury models. The key consideration is whether the vehicle meets Ugandan importation standards and your stated preferences. During the consultation, we help you determine what’s most suitable.
Can I pay in installments or do I need to pay the full amount upfront?
We generally require staged payments. An initial deposit is paid after you confirm the vehicle and agree to proceed. The balance is paid in one or two phases depending on the sourcing and shipping timeline. All payment schedules are shared clearly before you commit.
How do I know the vehicle will arrive in good condition?
We do not purchase any vehicle without detailed inspection and documentation. Before committing to the purchase, we provide you with photographs, condition reports, and verification results. In addition, we only work with vetted suppliers who have consistent performance records. If a vehicle fails verification, we do not proceed.
Will the car be registered in my name once it arrives?
Yes. Once the vehicle is cleared, we handle the entire registration process with URA. The car is registered in your name and issued with number plates. You receive full documentation including the logbook, inspection reports, and clearance receipts.
Can I request additional features or upgrades before the car is shipped?
Depending on the supplier and location, certain upgrades like tires, tinting, stereo systems, or reverse cameras may be arranged before shipment. We will advise you on what is feasible at the time of sourcing. However, we only recommend modifications that do not compromise the car’s compliance with Ugandan regulations.
Are your prices final or do they change during the process?
We do not believe in shifting prices mid-process. Once a car is selected and the costs are confirmed, we commit to that figure. Any additional charges (such as optional extras or off-route delivery) are disclosed in advance. If there are any external changes such as government policy shifts that affect costs, we will inform you before proceeding.
What happens if I change my mind after placing a deposit?
We strongly advise clients to proceed only when fully certain, as deposits are used to secure the vehicle from the supplier. In most cases, once a deposit is made and the vehicle is booked or purchased, it is not refundable. If you are unsure, we recommend taking more time in the consultation phase before making any financial commitment.
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